How effective are you as a manager/leader? Even if you do not hold 'positional' power, how good are you at motivating and managing yourself and the people around you to higher performance and greater purpose? Emotional Intelligence (EQ) is our ability to understand and manage ourselves and others around us, it is the single greatest contributor to personal greatness and leadership.

Texas A&M Engineering Technology Leadership and Management program will be offering a one day workshop on how to use your Emotional Intelligence to better learn from the important people in your life (peers, direct reports, manager, key clients, family and friends), how to manage your emotions in your key relationships, and how to leverage emotions for greater purpose and performance in all aspects of your life. You will learn practical techniques that you can apply to difficult relationships and challenging situations – both at your business and in your personal life.

The Program starts with personal assessments and self-discovery. It provides opportunities for you to reflect on your leadership challenges and responsibilities. Finally, it will enable you to prepare an agenda for personal leadership development.

• Gain an awareness of your own Emotional Intelligence (EI)
• Understand that EI is the pre-requisite to effective leadership and other critical business skills
• Identify barriers to your becoming a more effective leader
• Prepare to use your leadership strengths more effectively
• Estimate the ROI of employee EI development
• Ensure a sound foundation upon which to build critical leadership skills by improving your EI
• Impact your business bottom-line utilizing Emotional Intelligence Tools.
• Return to work with proven tools to achieve lasting change in the way teams work together
• Plan your ongoing development with a long-term leadership plan
• Develop strategies for peak individual and team performance
• Return to work with specific objectives
• Translate your personal vision into tangible actions on the job

Special Feature Participants will have the opportunity to take the Emotional Competence Inventory (ECI-U) to assess emotional intelligence after the workshop upon interest. You will receive FREE one-on-one individualized, private follow-up coaching to support your implementation of your leadership development plan by telephone within a month after the workshop.

The Customer Service Specialist (CSS) is a certification that validates one's interpersonal and business skills. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are:

• Safety
• Ethics
• Respect
• Teamwork
• Communication
• Telephone & E-mail Techniques
• Problem Solving \
• Interpersonal Relationships
• Sales, Marketing, & Customer Service

Attendees will receive the CSS Study Guide-FREE as part of the training course. The training will be offered in two sessions (Part I and Part II) throughout the conference. Upon completion of the second session, the CSS examination will be offered. A score of 75% or higher earns the examinee the accredited certification and designation of CSS.

This is an important training course and examination for those who are managers, owners or department heads of service businesses. Several of the topics covered throughout the course include:

• Manager Responsibilities and Objectives
• Staff Integrity
• Morals
• Ethics
• Personality
• Types
• Personnel Profiles
• Job Descriptions
• Team Building
• Employee Motivation
• Training
• Hiring and Employment Laws
• Employee Compensation Systems
• Customer Relations Policies and Skills
• Service Policies and Procedures
• Service/Production Area Development
• Test Equipment Needs and Procurement
• Financial Management
• Parts Department Management
• Warranties and Risk of Liability
• Contract Negotiation
• Vehicle Procurement and Maintenance
• Advertising and Marketing
• Licensing and Certifications
• Association Memberships/Involvement
• Legal Responsibilities
• Quality Systems
• Security
• Safety/OSHA
• Project Management

The training will be offered in two sessions (Part I and Part II) throughout the conference. Upon completion of the second session, the CSM examination will be offered. A score of 75% or higher earns the examinee the accredited certification and designation of CSM.

The Light Brigade’s Advanced Hands-on Modules have been developed as the next level of training for those who require more advanced skills and experience with major fiber optic disciplines and equipment. *Attendees also have the opportunity to earn the Fiber Optic Installer–Outside Plant (FOI-OSP) certification, which based on singlemode fiber technology and includes content applicable for FTTx and DWDM systems.

Pre-requisite: A basic understanding of fiber optic theory and terminology, field experience, or Fiber Optics 1-2-3 or equivalent. These modules are not intended for novices, as most of the course material expands upon content provided in our Fiber Optics 1-2-3 course.